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Your organization is the top-level account that contains all your artists, tours, and team members. Organization settings control who has access and how the account is secured.

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Organization profile

From Settings → Organization, you can manage:
  • Organization name — Your team or company name
  • Contact information — Primary email and phone
  • Billing — Payment method and subscription details

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Member management

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Viewing members

The organization settings page shows all current members with their:
  • Name and email
  • Role (Owner, Admin, Member)
  • Artist access (which artists they can manage)
  • Tour access (which tours they can view)
  • Last active date

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Roles and permissions

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Inviting new members

  1. Click Invite Member
  2. Enter their email address
  3. Select their role
  4. (For Members) Assign artist and tour access
  5. Send the invitation
The invitee receives an email with a link to create their account and join the organization.

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Modifying access

  • Change role — Promote a Member to Admin, or adjust any role
  • Update artist/tour access — Expand or restrict which artists and tours a Member can see
  • Remove a member — Revoke all access immediately

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Transferring ownership

The Owner role can be transferred to another Admin or Member:
  1. Go to organization settings
  2. Select the member to transfer to
  3. Confirm the transfer
Ownership transfer is permanent until transferred again. The new owner gains full control including billing. Only transfer to someone you trust completely.

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Security

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Two-factor authentication (2FA)

Enable 2FA for your account to add an extra layer of security. When enabled, you’ll need a verification code from your authenticator app in addition to your password.

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Passkeys

Fanhaven supports passkeys — a passwordless authentication method using biometrics (Face ID, fingerprint) or a security key. Passkeys are more secure and more convenient than passwords.

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Audit log

The Audit Log (under Settings) tracks every significant action in your organization:
  • Member invitations, role changes, removals, and ownership transfers
  • API key and webhook endpoint changes
  • Tour and event creation/modification
  • Financial actions (sales, refunds, payouts, settlements, cash drawer counts)
  • POS activity (staff logins, device pairing, inventory counts)
  • Integration connections and disconnections
Each entry records who performed the action, when, from which IP address, and what changed (with before/after values where applicable). You can filter by team member, action type, and date, and export the log to CSV for external review.
The audit log is immutable — entries cannot be edited or deleted, and history is preserved even if the tour it relates to is later deleted. This provides a reliable record for accountability and compliance.

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Best practices

  • Use the principle of least privilege — Give members only the access they need
  • Enable 2FA — Especially for Owner and Admin accounts
  • Review access quarterly — Remove members who no longer need access
  • Monitor the audit log — Check for unexpected activity periodically