Adding merch items
Managing your catalog
Editing items
Click any item in the catalog to update its details, pricing, photos, or availability settings. Changes take effect immediately across POS and online.Categories
Organize your merch into categories for easier navigation:- Apparel — T-shirts, hoodies, jackets, hats
- Accessories — Pins, patches, bags, jewelry
- Music — Vinyl, CDs, cassettes
- Posters & Prints — Posters, art prints, lithographs
- Other — Custom categories for unique items
Pricing
Each merch item has a base price, but you can also set size-specific pricing if certain sizes cost more (e.g., 2XL and above). The cost field tracks your unit cost, enabling Fanhaven to calculate profit margins in reports.Reorder alerts
Set a reorder threshold for each item. When inventory drops below this level, Fanhaven will alert you so you can restock before you run out.Online store
Items marked as Available Online appear in your Fanpass merch store. Fans can:- Browse your catalog with photos and descriptions
- Select sizes and add items to cart
- Check out with card payment
- Choose pickup at a show or shipping (if enabled)
The online store pulls directly from your merch catalog. There’s no separate inventory to manage — it’s all one system.
Best practices
- Use high-quality photos — They’re the first thing fans see, whether on the POS screen or online
- Keep names clear and consistent — “Black Tour Tee” is better than “BLK-T-001”
- Set costs accurately — This enables reliable profit reporting
- Review visibility regularly — Hide items that are sold out or not yet released