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Processing a sale on the Fanhaven POS is designed to be fast and intuitive — even for staff who’ve never used the app before.

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The checkout flow

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Select items
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Tap items on the register layout to add them to the order. For sized items, you’ll be prompted to select a size.
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  • Tap an item once to add one unit
  • Adjust quantity with the +/- controls
  • Add multiple different items to the same order
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    Capture the fan (optional)
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    Before completing the sale, you can look up or sign up the fan:
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  • Phone lookup — Enter the fan’s phone number to find their existing profile
  • New sign-up — Capture their phone number and send a verification code to create a new Fanpass
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    Capturing fan info at the booth is one of the most valuable things your staff can do. It connects the purchase to a real person in your database.
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    Select payment method
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    Choose how the fan is paying:
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  • Card — The Stripe Terminal reader activates and prompts the fan to tap, insert, or swipe
  • Cash — Enter the amount tendered and the POS calculates change
  • Split — Process part on card and part in cash
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    Tipping
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    If tipping is enabled, the fan sees tip options on screen. They select a tip amount (or skip) and confirm.
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    Complete the sale
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    The transaction is processed and confirmed. Inventory is automatically deducted.
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    Send receipt (optional)
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    Offer to send a digital receipt via email or SMS. This is another opportunity to capture fan contact info.

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    Bundles on the POS

    When processing a bundle sale:
    • Fixed bundles — Tap the bundle on the register and all included items are added automatically
    • Pick-any bundles — Tap the bundle, then select the individual items the fan wants from the eligible pool

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    Promotions

    If the tour has active promotions (giveaway, BOGO, spend threshold, etc.), the POS automatically detects qualifying transactions and:
    • Applies the promotion — Discounts or free items are added to the order
    • Notifies the staff — A visual indicator shows when a promotion triggers
    • Records the reward — The fan’s reward is logged for fulfillment

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    Fan lookup

    During checkout, looking up a fan by phone number lets you:
    • See their purchase history with this artist
    • Check for unclaimed rewards or eligible discounts
    • Verify their Fanpass status
    • Apply Fanpass-exclusive pricing if configured

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    Tips for fast checkout

    • Learn the register layout — Familiarize yourself with where items are before the show starts
    • Pre-select popular sizes — Know your best sellers and have the size picker ready
    • Use card readers — Card transactions are faster than making change for cash
    • Capture fans efficiently — Ask “Can I get your phone number?” as you’re selecting items, not after