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Sometimes you need to give merch away — whether it’s a comp for a VIP, a giveaway winner claiming their prize, or a replacement for a damaged item. Fanhaven tracks all of these to maintain accurate inventory and accountability.

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Comps

A comp is a complimentary item given to someone without payment. Common scenarios:
  • Artist or management requests items for VIPs or crew
  • Replacement for a defective item
  • Promotional giveaway at the booth
  • Staff uniforms or samples

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Issuing a comp

1
Select “Comp” on the POS
2
From the POS app, choose the comp option.
3
Select the item and size
4
Pick the merch item being given away, just like a regular sale.
5
Enter a reason
6
Select or type a reason for the comp. This is required for accountability.
7
Confirm
8
The comp is logged and inventory is deducted — just like a sale, but with $0 revenue.

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Comp tracking

All comps are tracked in the system with:
  • Item and size given
  • Staff member who issued it
  • Reason for the comp
  • Date, time, and event
  • Fan (if associated with a fan profile)
Tour managers can review all comps from the dashboard. Excessive or unexplained comps may indicate process issues that need attention.

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Giveaways

Giveaways are tour-level promotions where fans earn prizes through purchases. Unlike comps (which are manual), giveaways are system-driven.

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How giveaways work

  1. A giveaway is configured at the tour level (see Managing Tours)
  2. When a fan makes a qualifying purchase, they’re automatically entered
  3. Winners are selected (randomly or by criteria, depending on the promotion type)
  4. Winners claim their prize at the merch booth

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Fulfilling giveaway rewards

When a winner comes to the booth to claim their prize:
1
Look up the fan
2
Search by phone number or name on the POS.
3
View their pending rewards
4
The POS shows any unclaimed rewards tied to their profile.
5
Select sizes (if applicable)
6
If the reward is a sized item (like a t-shirt), the fan selects their preferred size.
7
Fulfill the reward
8
Confirm the giveaway and the item is deducted from inventory. The reward status changes to “Claimed.”

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Lottery

A lottery works similarly to a giveaway, but entries accumulate with each purchase. More purchases = more entries = higher chance of winning. Winners are drawn at a time configured by the tour manager.

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Reporting

Comps and giveaways appear in:
  • Transaction history — Listed alongside regular sales
  • Adjustments Report — All non-standard transactions including comps
  • Inventory reports — Comps reduce inventory just like sales
  • Tour overview — Comp totals are tracked as a separate metric