Comps
A comp is a complimentary item given to someone without payment. Common scenarios:- Artist or management requests items for VIPs or crew
- Replacement for a defective item
- Promotional giveaway at the booth
- Staff uniforms or samples
Issuing a comp
Comp tracking
All comps are tracked in the system with:- Item and size given
- Staff member who issued it
- Reason for the comp
- Date, time, and event
- Fan (if associated with a fan profile)
Tour managers can review all comps from the dashboard. Excessive or unexplained comps may indicate process issues that need attention.
Giveaways
Giveaways are tour-level promotions where fans earn prizes through purchases. Unlike comps (which are manual), giveaways are system-driven.How giveaways work
- A giveaway is configured at the tour level (see Managing Tours)
- When a fan makes a qualifying purchase, they’re automatically entered
- Winners are selected (randomly or by criteria, depending on the promotion type)
- Winners claim their prize at the merch booth
Fulfilling giveaway rewards
When a winner comes to the booth to claim their prize:Lottery
A lottery works similarly to a giveaway, but entries accumulate with each purchase. More purchases = more entries = higher chance of winning. Winners are drawn at a time configured by the tour manager.Reporting
Comps and giveaways appear in:- Transaction history — Listed alongside regular sales
- Adjustments Report — All non-standard transactions including comps
- Inventory reports — Comps reduce inventory just like sales
- Tour overview — Comp totals are tracked as a separate metric