Viewing your fans
Navigate to Fans from the dashboard sidebar. You’ll see a searchable, filterable table of all fans in your database.Fan profile
Each fan profile includes:| Data point | Description |
|---|---|
| Name | Fan’s full name |
| Phone | Phone number (primary identifier) |
| Email address | |
| Location | City, state, country (enriched automatically) |
| Fanpass status | Whether they have an active Fanpass |
| Purchase history | All transactions tied to this fan |
| Events attended | Shows where they made purchases or checked in |
| Rewards | Earned and claimed rewards |
| Notes | Internal notes added by staff |
| Consent | SMS and email opt-in status |
Fan enrichment
Fanhaven automatically enriches fan profiles with additional data:- Geographic data — City, state, and country based on phone number or purchase location
- Demographic data — Age range and other demographic indicators when available
- Email validation — Checks that email addresses are valid and deliverable
- Phone validation — Verifies phone numbers are active and reachable
How fans enter your database
Fans are added through multiple channels:| Source | How it works |
|---|---|
| POS capture | Staff enters the fan’s phone number during checkout |
| Fanpass sign-up | Fan signs up through the Fanpass page |
| Online purchase | Fan creates an account when buying merch online |
| Manual sign-up | Staff manually adds a fan (with OTP verification) |
| Import | Bulk upload fans from a CSV or other source |
| Referral | New fan signs up via a referral code |
Search and filter
Find specific fans using:- Name search — Search by first or last name
- Phone/email — Look up by contact info
- Segments — Use saved segments to filter (see Segments)
- Purchase behavior — Filter by spend amount, item purchased, or number of purchases
- Event — Find fans from a specific show
- Fanpass status — Filter by active/inactive Fanpass
Fan notes
Add internal notes to any fan profile. Notes are visible to all team members with access and are useful for:- Recording VIP status or special requests
- Flagging issues (e.g., “disputed a charge on 3/15”)
- Tracking interactions outside the system