Viewing your fans
Navigate to Fans from the dashboard sidebar. You’ll see a searchable, filterable table of all fans in your database.Fan profile
Each fan profile includes:Fan enrichment
Fanhaven automatically enriches fan profiles with additional data:- Geographic data — City, state, and country based on phone number or purchase location
- Demographic data — Age range and other demographic indicators when available
- Email validation — Checks that email addresses are valid and deliverable
- Phone validation — Verifies phone numbers are active and reachable
How fans enter your database
Fans are added through multiple channels:Search and filter
Find specific fans using:- Name search — Search by first or last name
- Phone/email — Look up by contact info
- Segments — Use saved segments to filter (see Segments)
- Purchase behavior — Filter by spend amount, item purchased, or number of purchases
- Event — Find fans from a specific show
- Fanpass status — Filter by active/inactive Fanpass
Fan notes
Add internal notes to any fan profile. Notes are visible to all team members with access and are useful for:- Recording VIP status or special requests
- Flagging issues (e.g., “disputed a charge on 3/15”)
- Tracking interactions outside the system