Creating a tour
Tour settings
The Tour Info page contains everything about your tour’s configuration:General information
- Tour name and date range
- Artist association
- Tour status (active, completed, etc.)
Promotions & giveaways
Fanhaven supports several built-in promotional mechanics that run at the tour level:| Promotion | How it works |
|---|---|
| Giveaway | Randomly select winners from qualifying transactions |
| Lottery | Fans enter a drawing with each purchase |
| BOGO | Buy-one-get-one deals on selected items |
| Spend Threshold | Reward fans who spend above a set amount |
| Quantity Threshold | Reward fans who buy a minimum number of items |
Mobile ordering
Toggle mobile ordering on or off for the tour. When enabled, you can configure:- Pickup booth — Where fans collect mobile orders
- Shipping options — Allow shipped orders
- Fanpass requirement — Require a Fanpass to place mobile orders
POS configuration
Tour-level POS settings include:- Register layout — The arrangement of items on the POS screen
- Tipping — Enable/disable and set tip presets
- Manager PIN requirements — Require a manager PIN for sensitive actions like refunds
Managing multiple tours
From the Tours list, you can:- View all tours across your organization
- Switch between active tours
- Archive completed tours
- Duplicate tour settings to quickly set up new runs
When you switch tours, the entire dashboard context changes — stats, inventory, events, and settings all reflect the selected tour.