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Fanhaven’s Discounts & Rewards system lets you create incentives that drive fan engagement, increase average order values, and reward loyalty.

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Discounts

Discounts can be applied to merch purchases made through the Fanpass online store or at the POS.

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Creating a discount

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Discount types

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Rewards

Rewards are earned by fans through their engagement — purchases, referrals, or meeting specific thresholds.

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Tour-level promotions

These run automatically during a tour and reward fans based on their behavior:
Randomly select winners from fans who make qualifying purchases. Great for driving excitement at the merch booth — “buy any item and you could win a signed poster.”
Every purchase gives the fan an entry into a drawing. More purchases = more entries. Winners are drawn at a time you choose.
Buy-one-get-one deals on selected items. Fans buy a qualifying item and get a second item free or discounted.
Reward fans who spend above a set amount. Example: “Spend $75 and get a free tote bag.”
Reward fans who buy a minimum number of items. Example: “Buy 3 items and get a free sticker pack.”

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Reward fulfillment

When a fan earns a reward, it’s tracked in the system with a status:
For giveaways that involve sized items (like t-shirts), the fan will be prompted to select their size when claiming the reward.

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Claiming rewards

Fans can claim their rewards:
  • At the merch booth — Staff can look up the fan and fulfill their reward during a POS transaction
  • Online — Through the Fanpass page, fans can claim eligible rewards and apply them to online orders