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The Fanhaven Point of Sale (POS) is a mobile app that your merch staff uses to process sales at live events. It’s built for the unique demands of tour merch — speed, reliability, and flexibility.

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What you can do

Process sales

Accept card payments via Stripe Terminal readers, cash, or split payments.

Capture fans

Look up existing fans or sign up new ones during checkout to build your fan database.

Handle returns

Process refunds and exchanges quickly and accurately.

Track inventory

Inventory updates in real time with every sale, return, and comp.

Manage cash

Track cash drawer counts and reconcile at shift end.

Give comps

Issue complimentary items with a reason code for accountability.

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Getting started with POS

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For tour managers

Before your staff can start selling, you need to configure a few things in the dashboard:
  1. Connect Stripe — Set up payment processing in POS → Settings
  2. Design the register — Arrange items on the POS screen in POS → Register Layout
  3. Add staff — Create staff accounts in Staff Management
  4. Configure tipping — Enable tips and set presets in POS → Settings
  5. Set up hardware — Connect Stripe Terminal card readers

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For merch staff

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Payment methods

The POS supports multiple payment methods:

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Offline mode

Lost internet at a venue? The POS has an offline mode that queues transactions locally and syncs them when connectivity returns. Configure offline settings in the dashboard under POS → Settings.
Offline mode has limitations — fan lookup and real-time inventory checks require an internet connection. Pre-count your inventory and prepare for manual fan capture when going offline.

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Tipping

When tipping is enabled, the POS presents tip options to fans after they’ve selected their items:
  • Preset amounts — Configure quick-tap tip amounts (e.g., 1,1, 2, $5)
  • Preset percentages — Offer percentage-based tips (e.g., 10%, 15%, 20%)
  • Custom amount — Fans can enter any amount
  • No tip — Always an option
Tips are tracked separately from sales revenue and can be split between artist and staff based on your tour’s tip split configuration.