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This guide walks you through setting up Fanhaven from scratch — from creating your organization to making your first sale.

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Step 1: Create your organization

Your organization is the top-level account that holds all your artists, tours, and team members.
1
Sign up or accept your invite
2
If you’re the account owner, create your organization at dashboard.fanhaven.com. If you’ve been invited, check your email for the invitation link.
3
Add your artist(s)
4
Navigate to your dashboard and create your first artist profile. This is the brand identity your fans will see.
5
Invite your team
6
Go to Settings → Organization and invite team members. Assign them roles like Admin, Member, or Owner to control their access level.

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Step 2: Set up your tour

1
Create a tour
2
From the dashboard sidebar, go to Tours and create a new tour. Give it a name and set the date range.
3
Add events (show dates)
4
Each tour is made up of events — individual show dates at specific venues. Add your events with venue details, dates, and times.
5
Configure tax settings
6
For each event, set your tax method (inclusive or on-top) and tax rate. This can vary by venue and jurisdiction.

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Step 3: Build your merch catalog

1
Add merch items
2
Go to Merch Catalog and add your products. For each item, set the name, category, sizes, pricing, and upload photos.
3
Create bundles (optional)
4
Group items together into bundles with special pricing. Choose between fixed bundles or “pick any” bundles where fans choose their items.
5
Stock your inventory
6
Use Inventory Management to record your starting inventory counts per item and size.

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Step 4: Configure your POS

1
Set up payment processing
2
Go to POS → Settings and connect your Stripe account for card payments. Configure tipping options and cash drawer settings.
3
Design your register layout
4
Use the Register Layout editor to arrange your merch items on the POS screen in the order your staff needs.
5
Equip your staff
6
Have your merch staff download the Fanhaven POS app, sign in with their staff credentials, and select their event and booth.

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Step 5: Launch your Fanpass (optional)

1
Customize your Fanpass
2
Go to Fanpass in the dashboard and set up your artist’s branded fan experience — background image, colors, and welcome message.
3
Enable online merch
4
Turn on the online storefront so fans can browse and purchase merch through your Fanpass page.
6
Share your unique artist link with fans. They’ll be able to sign up, get their digital wallet pass, and shop.

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You’re all set

Dashboard overview

Learn your way around the Fanhaven dashboard.

POS guide

Deep dive into point-of-sale features and workflows.

Fanpass guide

Set up your fan-facing experience and digital passes.

Inventory management

Learn how to track and manage your merch inventory.