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Mobile Orders lets fans browse and purchase merch directly from their phone during a show. Instead of waiting in line at the merch booth, they place an order and pick it up when it’s ready.

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How it works

1
Fan places an order
2
From the artist’s Fanpass page or a direct link, the fan browses available merch, selects items and sizes, and checks out with their phone.
3
Order is received
4
The order appears in real-time on the POS app and in the dashboard. Staff are notified of new incoming orders.
5
Staff prepares the order
6
The merch team pulls the items, bags them up, and marks the order as ready for pickup.
7
Fan picks up
8
The fan comes to the designated pickup booth and collects their order. Staff confirm the pickup on the POS.

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Enabling mobile orders

Mobile ordering is toggled at the tour level:
  1. Navigate to your tour settings
  2. Enable Mobile Ordering
  3. Configure the required settings (see below)

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Configuration options

SettingDescription
Pickup boothWhich booth fans should go to for pickups
ShippingAllow fans to have orders shipped instead of picking up
Fanpass requiredRequire fans to have a Fanpass before placing a mobile order
Requiring a Fanpass for mobile orders is a great way to grow your fan database — fans sign up to order, and you capture their info automatically.

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Available inventory

Mobile orders pull from the same inventory as POS sales. Only items marked as Available Online in the merch catalog will appear for mobile ordering.
Keep a close eye on inventory levels when running both POS and mobile orders simultaneously. Popular items can sell out quickly from both channels.

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Benefits

  • Reduce booth lines — Fans can order during the show without missing a moment
  • Increase sales — Fans who wouldn’t wait in line now have a way to buy
  • Capture fan data — Every mobile order creates or links to a fan profile
  • Upsell opportunities — The digital store can showcase your full catalog, not just what’s on the table