> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Templates

> Customize the emails Fanhaven sends on your behalf.

Fanhaven sends transactional and marketing emails to your fans on behalf of your artist. **Email Templates** let you customize these messages to match your brand voice and visual identity.

## Types of emails

### Transactional emails

Automatically sent in response to specific actions:

| Email                   | When it's sent                          |
| ----------------------- | --------------------------------------- |
| **Purchase receipt**    | After a POS or online purchase          |
| **Refund confirmation** | After a refund is processed             |
| **Order shipped**       | When a shipped order has tracking info  |
| **Mobile order ready**  | When a mobile order is ready for pickup |
| **Fanpass welcome**     | When a fan signs up for Fanpass         |
| **Reward earned**       | When a fan earns a reward               |

### Marketing emails

Sent through the **Campaigns** system:

* Campaign emails use a separate template/editor (see [Email Campaigns](/marketing/campaigns))

## Customizing templates

Navigate to **Advanced → Email Templates** in the dashboard.

### What you can customize

| Element              | Description                                                |
| -------------------- | ---------------------------------------------------------- |
| **Logo**             | Your artist's logo in the email header                     |
| **Colors**           | Brand colors for buttons, links, and accents               |
| **Footer text**      | Custom text in the email footer (social links, legal text) |
| **Reply-to address** | Where fan replies are directed                             |

### Email receipt customization

The **purchase receipt** is the most commonly seen email. Customize it from **Advanced → Email Receipt**:

* **Header branding** — Logo and banner image
* **Message text** — A custom message below the receipt details
* **Social links** — Links to the artist's social media profiles
* **Support contact** — Where fans should reach out with order issues

## Preview and test

After making changes to any template:

1. Click **Preview** to see how it looks
2. Send a **test email** to yourself
3. Check rendering on both desktop and mobile email clients

<Tip>Always test emails on mobile — the majority of fans will read them on their phone. Make sure images load, links work, and text is readable.</Tip>

## Best practices

* **Keep branding consistent** — Emails should feel like they come from the artist, not a third-party tool
* **Be concise** — Transactional emails should communicate the essential information quickly
* **Include support info** — Always give fans a way to reach out if they have questions
* **Test after changes** — Any template edit should be followed by a test send