> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Processing Sales

> Walk through the complete POS checkout flow from item selection to receipt.

Processing a sale on the Fanhaven POS is designed to be fast and intuitive — even for staff who've never used the app before.

## The checkout flow

<Steps>
  ### Select items

  Tap items on the register layout to add them to the order. For sized items, you'll be prompted to select a size.

  * Tap an item once to add one unit
  * Adjust quantity with the +/- controls
  * Add multiple different items to the same order

  ### Capture the fan (optional)

  Before completing the sale, you can look up or sign up the fan:

  * **Phone lookup** — Enter the fan's phone number to find their existing profile
  * **New sign-up** — Capture their phone number and send a verification code to create a new Fanpass

  <Tip>Capturing fan info at the booth is one of the most valuable things your staff can do. It connects the purchase to a real person in your database.</Tip>

  ### Select payment method

  Choose how the fan is paying:

  * **Card** — The Stripe Terminal reader activates and prompts the fan to tap, insert, or swipe
  * **Cash** — Enter the amount tendered and the POS calculates change
  * **Split** — Process part on card and part in cash

  ### Tipping

  If tipping is enabled, the fan sees tip options on screen. They select a tip amount (or skip) and confirm.

  ### Complete the sale

  The transaction is processed and confirmed. Inventory is automatically deducted.

  ### Send receipt (optional)

  Offer to send a digital receipt via email or SMS. This is another opportunity to capture fan contact info.
</Steps>

## Bundles on the POS

When processing a bundle sale:

* **Fixed bundles** — Tap the bundle on the register and all included items are added automatically
* **Pick-any bundles** — Tap the bundle, then select the individual items the fan wants from the eligible pool

## Promotions

If the tour has active promotions (giveaway, BOGO, spend threshold, etc.), the POS automatically detects qualifying transactions and:

* **Applies the promotion** — Discounts or free items are added to the order
* **Notifies the staff** — A visual indicator shows when a promotion triggers
* **Records the reward** — The fan's reward is logged for fulfillment

## Fan lookup

During checkout, looking up a fan by phone number lets you:

* See their **purchase history** with this artist
* Check for **unclaimed rewards** or eligible discounts
* Verify their **Fanpass** status
* Apply **Fanpass-exclusive pricing** if configured

## Tips for fast checkout

* **Learn the register layout** — Familiarize yourself with where items are before the show starts
* **Pre-select popular sizes** — Know your best sellers and have the size picker ready
* **Use card readers** — Card transactions are faster than making change for cash
* **Capture fans efficiently** — Ask "Can I get your phone number?" as you're selecting items, not after