> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Point of Sale Overview

> Fast, reliable merch sales at every show with the Fanhaven POS.

The Fanhaven **Point of Sale (POS)** is a mobile app that your merch staff uses to process sales at live events. It's built for the unique demands of tour merch — speed, reliability, and flexibility.

## What you can do

<CardGroup cols={2}>
  <Card title="Process sales" icon="credit-card">
    Accept card payments via Stripe Terminal readers, cash, or split payments.
  </Card>

  <Card title="Capture fans" icon="user-plus">
    Look up existing fans or sign up new ones during checkout to build your fan database.
  </Card>

  <Card title="Handle returns" icon="rotate-left">
    Process refunds and exchanges quickly and accurately.
  </Card>

  <Card title="Track inventory" icon="boxes-stacked">
    Inventory updates in real time with every sale, return, and comp.
  </Card>

  <Card title="Manage cash" icon="money-bill">
    Track cash drawer counts and reconcile at shift end.
  </Card>

  <Card title="Give comps" icon="gift">
    Issue complimentary items with a reason code for accountability.
  </Card>
</CardGroup>

## Getting started with POS

### For tour managers

Before your staff can start selling, you need to configure a few things in the dashboard:

1. **Connect Stripe** — Set up payment processing in POS → Settings
2. **Design the register** — Arrange items on the POS screen in POS → Register Layout
3. **Add staff** — Create staff accounts in Staff Management
4. **Configure tipping** — Enable tips and set presets in POS → Settings
5. **Set up hardware** — Connect Stripe Terminal card readers

### For merch staff

<Steps>
  ### Download the app

  Install the **Fanhaven POS** app on your phone or tablet.

  ### Sign in

  Use the login code provided by your tour manager.

  ### Select your event and booth

  Choose today's event and the booth you're assigned to.

  ### Run count-in

  Count your starting inventory before the doors open.

  ### Start selling

  You're ready to go. The register layout shows your merch catalog — tap items to add them to orders.
</Steps>

## Payment methods

The POS supports multiple payment methods:

| Method            | Description                                      |
| ----------------- | ------------------------------------------------ |
| **Card**          | Tap, insert, or swipe via Stripe Terminal reader |
| **Cash**          | Manual cash entry with change calculation        |
| **Split payment** | Part card, part cash on the same transaction     |

### Offline mode

Lost internet at a venue? The POS has an **offline mode** that queues transactions locally and syncs them when connectivity returns. Configure offline settings in the dashboard under POS → Settings.

<Warning>Offline mode has limitations — fan lookup and real-time inventory checks require an internet connection. Pre-count your inventory and prepare for manual fan capture when going offline.</Warning>

## Tipping

When tipping is enabled, the POS presents tip options to fans after they've selected their items:

* **Preset amounts** — Configure quick-tap tip amounts (e.g., $1, $2, \$5)
* **Preset percentages** — Offer percentage-based tips (e.g., 10%, 15%, 20%)
* **Custom amount** — Fans can enter any amount
* **No tip** — Always an option

Tips are tracked separately from sales revenue and can be split between artist and staff based on your tour's tip split configuration.