> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Comps & Giveaways

> Issue complimentary items and manage promotional giveaways at the booth.

Sometimes you need to give merch away — whether it's a comp for a VIP, a giveaway winner claiming their prize, or a replacement for a damaged item. Fanhaven tracks all of these to maintain accurate inventory and accountability.

## Comps

A **comp** is a complimentary item given to someone without payment. Common scenarios:

* Artist or management requests items for VIPs or crew
* Replacement for a defective item
* Promotional giveaway at the booth
* Staff uniforms or samples

### Issuing a comp

<Steps>
  ### Select "Comp" on the POS

  From the POS app, choose the comp option.

  ### Select the item and size

  Pick the merch item being given away, just like a regular sale.

  ### Enter a reason

  Select or type a reason for the comp. This is required for accountability.

  ### Confirm

  The comp is logged and inventory is deducted — just like a sale, but with \$0 revenue.
</Steps>

### Comp tracking

All comps are tracked in the system with:

* **Item and size** given
* **Staff member** who issued it
* **Reason** for the comp
* **Date, time, and event**
* **Fan** (if associated with a fan profile)

<Info>Tour managers can review all comps from the dashboard. Excessive or unexplained comps may indicate process issues that need attention.</Info>

## Giveaways

**Giveaways** are tour-level promotions where fans earn prizes through purchases. Unlike comps (which are manual), giveaways are system-driven.

### How giveaways work

1. A **giveaway** is configured at the tour level (see [Managing Tours](/dashboard/tours))
2. When a fan makes a qualifying purchase, they're automatically entered
3. Winners are selected (randomly or by criteria, depending on the promotion type)
4. Winners claim their prize at the merch booth

### Fulfilling giveaway rewards

When a winner comes to the booth to claim their prize:

<Steps>
  ### Look up the fan

  Search by phone number or name on the POS.

  ### View their pending rewards

  The POS shows any unclaimed rewards tied to their profile.

  ### Select sizes (if applicable)

  If the reward is a sized item (like a t-shirt), the fan selects their preferred size.

  ### Fulfill the reward

  Confirm the giveaway and the item is deducted from inventory. The reward status changes to "Claimed."
</Steps>

## Lottery

A **lottery** works similarly to a giveaway, but entries accumulate with each purchase. More purchases = more entries = higher chance of winning. Winners are drawn at a time configured by the tour manager.

## Reporting

Comps and giveaways appear in:

* **Transaction history** — Listed alongside regular sales
* **Adjustments Report** — All non-standard transactions including comps
* **Inventory reports** — Comps reduce inventory just like sales
* **Tour overview** — Comp totals are tracked as a separate metric