> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile Orders

> Let fans order merch from their phone and skip the line.

**Mobile Orders** lets fans browse and purchase merch directly from their phone during a show. Instead of waiting in line at the merch booth, they place an order and pick it up when it's ready.

## How it works

<Steps>
  ### Fan places an order

  From the artist's Fanpass page or a direct link, the fan browses available merch, selects items and sizes, and checks out with their phone.

  ### Order is received

  The order appears in real-time on the POS app and in the dashboard. Staff are notified of new incoming orders.

  ### Staff prepares the order

  The merch team pulls the items, bags them up, and marks the order as ready for pickup.

  ### Fan picks up

  The fan comes to the designated pickup booth and collects their order. Staff confirm the pickup on the POS.
</Steps>

## Enabling mobile orders

Mobile ordering is toggled at the **tour level**:

1. Navigate to your tour settings
2. Enable **Mobile Ordering**
3. Configure the required settings (see below)

### Configuration options

| Setting              | Description                                                  |
| -------------------- | ------------------------------------------------------------ |
| **Pickup booth**     | Which booth fans should go to for pickups                    |
| **Shipping**         | Allow fans to have orders shipped instead of picking up      |
| **Fanpass required** | Require fans to have a Fanpass before placing a mobile order |

<Tip>Requiring a Fanpass for mobile orders is a great way to grow your fan database — fans sign up to order, and you capture their info automatically.</Tip>

## Available inventory

Mobile orders pull from the same inventory as POS sales. Only items marked as **Available Online** in the merch catalog will appear for mobile ordering.

<Warning>Keep a close eye on inventory levels when running both POS and mobile orders simultaneously. Popular items can sell out quickly from both channels.</Warning>

## Benefits

* **Reduce booth lines** — Fans can order during the show without missing a moment
* **Increase sales** — Fans who wouldn't wait in line now have a way to buy
* **Capture fan data** — Every mobile order creates or links to a fan profile
* **Upsell opportunities** — The digital store can showcase your full catalog, not just what's on the table