> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Key Concepts

> Understand the core building blocks of Fanhaven before diving in.

Before exploring the full feature set, it helps to understand how Fanhaven's core concepts relate to each other.

## Organization

Your **organization** is the top-level account. It owns everything — artists, tours, team members, and billing. Most teams have one organization, but agencies managing multiple acts may have several artists under one org.

**Roles within an organization:**

| Role       | Description                                     |
| ---------- | ----------------------------------------------- |
| **Owner**  | Full access, billing, can transfer ownership    |
| **Admin**  | Full access to all features, can manage members |
| **Member** | Access scoped to assigned artists and tours     |

## Artist

An **artist** represents a single act or brand. Each artist has their own merch catalog, Fanpass, fan database, and financial accounts. If your organization manages multiple artists, each one operates independently.

## Tour

A **tour** is a collection of events (show dates) grouped under an artist. Tours contain your:

* **Merch catalog** and pricing
* **Inventory** across all locations
* **Staff** assignments and permissions
* **POS configuration** (register layout, tipping, etc.)
* **Financial settings** (payment splits, accounting)

<Tip>Think of a tour as a "season" — it's the operating container for a run of shows.</Tip>

## Event

An **event** is a single show date within a tour. Events have:

* **Venue** details (name, address)
* **Date and time**
* **Tax configuration** specific to that location
* **Payment splits** (artist vs. venue share, if applicable)

## Booth

A **booth** is a physical selling location at an event — your merch table, tent, or stand. Each POS session is tied to a specific booth, which helps you track sales and inventory by location.

## Fanpass

**Fanpass** is the fan-facing identity system. When a fan signs up for an artist's Fanpass, they get:

* A **digital wallet pass** (Apple Wallet or Google Wallet)
* Access to the artist's **online merch store**
* Eligibility for **rewards, discounts, and referral bonuses**
* A profile in the artist's **fan database**

<Info>Fanpass is the bridge between your live shows and your digital fan relationship. Every fan interaction — purchases, sign-ups, event attendance — feeds into their Fanpass profile.</Info>

## Staff

**Staff members** are the people working your merch booths. They access Fanhaven through the **POS app** and can be assigned different permission levels:

| Profile           | Description                 |
| ----------------- | --------------------------- |
| **Administrator** | Full POS + dashboard access |
| **Merch Staff**   | POS access for selling      |
| **Guest**         | Limited POS access          |
| **Venue Rep**     | Venue-specific access       |

## How it all connects

```
Organization
 └── Artist
      ├── Tours
      │    ├── Events (show dates)
      │    │    └── Booths (selling locations)
      │    ├── Merch Catalog
      │    ├── Inventory
      │    ├── Staff
      │    └── POS Configuration
      ├── Fanpass (fan-facing experience)
      ├── Fan Database (CRM)
      └── Financial Accounts (Stripe)
```

<Card title="Quick Start Guide" icon="rocket" href="/quickstart" horizontal>
  Ready to set things up? Follow the step-by-step guide.
</Card>