> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payouts

> Manage Stripe payouts and track money flowing to your bank accounts.

Fanhaven uses **Stripe Connect** to handle payment processing and payouts. Card payments collected through the POS and online store flow through Stripe, and payouts are sent to your connected bank accounts on a regular schedule.

## How payouts work

<Steps>
  ### Fans pay

  Card payments are processed through Stripe at the point of sale or online checkout.

  ### Funds settle

  Stripe holds funds for a standard settlement period (typically 2 business days for US accounts).

  ### Payout is sent

  Settled funds are automatically transferred to your connected bank account based on your payout schedule.
</Steps>

## Viewing payouts

Navigate to **Finance → Payouts** in the dashboard to see:

* **Available balance** — Funds ready to be paid out
* **Pending balance** — Funds still in the settlement period
* **Payout history** — A list of all past payouts with dates and amounts
* **Payout schedule** — How frequently payouts are sent

### Payout details

Each payout entry shows:

| Field            | Description                                     |
| ---------------- | ----------------------------------------------- |
| **Payout ID**    | Stripe payout identifier                        |
| **Amount**       | Total payout amount                             |
| **Status**       | Pending, in transit, paid, or failed            |
| **Arrival date** | Expected or actual date the funds hit your bank |
| **Bank account** | Which account received the payout               |

## Stripe Connect setup

Your Stripe account is connected at the **tour level**, which means:

* Each tour can have its own Stripe account (useful for different entities or accounting needs)
* Stripe handles regional payment processing automatically
* Fanhaven can provision accounts for different regions as needed

### Connecting your account

1. Go to **POS → Settings** or **Finance → Payouts**
2. Click **Connect Stripe Account**
3. Follow the Stripe onboarding flow to link your bank account
4. Once verified, you're ready to accept payments

### External accounts

You can add multiple bank accounts to your Stripe Connect account and choose which one receives payouts.

## Manual payouts

In addition to automatic scheduled payouts, you can trigger a **manual payout** at any time:

1. Go to **Finance → Payouts**
2. Click **Create Payout**
3. Enter the amount (up to your available balance)
4. Confirm and the payout is initiated

<Tip>Manual payouts are useful when you need funds transferred outside the normal schedule — for example, to cover an expense or settle with a venue quickly.</Tip>

## Event-level payouts

For events with **venue payment splits**, Fanhaven can route the venue's share directly to their own Stripe account. This is configured per-event in the event settings.

## Troubleshooting

| Issue                    | Solution                                                                                 |
| ------------------------ | ---------------------------------------------------------------------------------------- |
| **Payout failed**        | Check that your bank account details are correct in Stripe                               |
| **Funds on hold**        | Stripe may hold funds for new accounts or unusual activity — check your Stripe dashboard |
| **Missing transactions** | Verify the payment was processed (check Transactions page)                               |
| **Balance discrepancy**  | Account for refunds, fees, and splits that reduce the payout amount                      |