> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fanhaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discounts & Rewards

> Incentivize fans with exclusive discounts and reward programs.

Fanhaven's **Discounts & Rewards** system lets you create incentives that drive fan engagement, increase average order values, and reward loyalty.

## Discounts

Discounts can be applied to merch purchases made through the Fanpass online store or at the POS.

### Creating a discount

<Steps>
  ### Navigate to Fanpass → Discounts & Rewards

  Open the discounts management page from the dashboard.

  ### Click "Create Discount"

  Set up your discount with the following options:

  * **Discount name** — An internal name for tracking
  * **Discount type** — Percentage off or fixed amount
  * **Value** — The discount percentage or dollar amount
  * **Conditions** — Minimum purchase amount, specific items, or Fanpass holders only
  * **Validity** — Start and end dates

  ### Activate the discount

  Toggle the discount to active when you're ready for fans to use it.
</Steps>

### Discount types

| Type                  | Example                                  |
| --------------------- | ---------------------------------------- |
| **Percentage**        | 15% off all merch                        |
| **Fixed amount**      | $5 off orders over $50                   |
| **Fanpass exclusive** | Special pricing only for Fanpass holders |

## Rewards

Rewards are earned by fans through their engagement — purchases, referrals, or meeting specific thresholds.

### Tour-level promotions

These run automatically during a tour and reward fans based on their behavior:

<AccordionGroup>
  <Accordion title="Giveaway" icon="gift">
    Randomly select winners from fans who make qualifying purchases. Great for driving excitement at the merch booth — "buy any item and you could win a signed poster."
  </Accordion>

  <Accordion title="Lottery" icon="ticket">
    Every purchase gives the fan an entry into a drawing. More purchases = more entries. Winners are drawn at a time you choose.
  </Accordion>

  <Accordion title="BOGO" icon="tags">
    Buy-one-get-one deals on selected items. Fans buy a qualifying item and get a second item free or discounted.
  </Accordion>

  <Accordion title="Spend Threshold" icon="dollar-sign">
    Reward fans who spend above a set amount. Example: "Spend \$75 and get a free tote bag."
  </Accordion>

  <Accordion title="Quantity Threshold" icon="layer-group">
    Reward fans who buy a minimum number of items. Example: "Buy 3 items and get a free sticker pack."
  </Accordion>
</AccordionGroup>

### Reward fulfillment

When a fan earns a reward, it's tracked in the system with a status:

| Status                | Meaning                                                               |
| --------------------- | --------------------------------------------------------------------- |
| **Pending Selection** | Fan needs to choose their reward (e.g., pick a size for a free shirt) |
| **Claimed**           | Reward has been selected and is ready for fulfillment                 |

<Tip>For giveaways that involve sized items (like t-shirts), the fan will be prompted to select their size when claiming the reward.</Tip>

### Claiming rewards

Fans can claim their rewards:

* **At the merch booth** — Staff can look up the fan and fulfill their reward during a POS transaction
* **Online** — Through the Fanpass page, fans can claim eligible rewards and apply them to online orders